We ship worldwide. Below you’ll find information on delivery times, couriers and shipping costs based on your location and order weight.

Shipping timeframes below are estimates after any applicable production period. Please refer to individual product pages to confirm whether your item is made-to-order or ready to ship.

Once your order is placed, you can follow its journey using our Knitter Tracker.

Delivery Times & Costs

United Kingdom (Royal Mail Tracked24)
2–3 working days | £6

International (FedEx Connect Plus)
Europe: 2–5 working days | £10–£15
Republic of Ireland: 2–4 working days | £8
USA: 3–5 working days | £15–£25
Rest of the World: 3–7 working days | £20–£30

All single knitwear comb orders are shipped via Royal Mail Tracked at a cost of £6.

Duties & Taxes

All orders are packaged and shipped from Northern Ireland, United Kingdom.

UK & EU
There are no additional duties, customs charges or tariffs.

USA, Canada, Japan & China
Import duties and taxes are calculated and paid at checkout, so there are no additional charges upon delivery.

Rest of the World
Import duties and taxes are not included in our shipping costs and may be charged upon delivery. These charges are set by your local authorities and must be paid within the specified timeframe.

Shipping to the UAE is currently suspended.

Lost, Missing or Stolen Parcels

Once your order has been dispatched, tracking details will be provided. If a parcel is marked as delivered (including to a neighbour or safe place) and proof of delivery is provided by the courier, we are unable to take responsibility for loss or theft after this point.

If a parcel is confirmed as lost in transit, we will arrange a replacement or refund once the courier investigation is complete.

If you have any questions, please feel free to email customercare@hopemacaulay.com for further information.