Shipping

WORLDWIDE FAST DELIVERY WITH DHL EXPRESS 
We ship all around the world to 220 countries using DHL Express, which is a reliable, fast and trackable service. 
We are part of DHL’s GoGreen project which aims to make all shipments carbon neutral. For more information on our responsible practices, click here.

 

Shipping fees & estimated shipping time (after our handmade to order production time):

UK: £5 - 1 to 2 working days

Republic of Ireland: £10 - 3 to 5 working days

USA: £10 - 2 to 4 working days

Europe: £10 - 3 to 5 working days

Canada: £20 - 2 to 3 working days

Australia and New Zealand: £20 - 3 to 5 working days

Rest of world: £20 - 2 to 5 working days

Small items such as our knitwear combs and t-shirts are shipped using either Royal Mail or Deutsche Post. 

Brexit

We are happy to say as a result of the Northern Ireland Protocol we are in a very strong position to continue to service our customers in exactly the same way as we do currently. There are no changes in ordering from us post-brexit. Please see all info on our Brexit update page here

Excluding the UK and EU, currently duty and customs are not included in our shipping costs for international orders. Each country has different import duty, tariff and VAT threshold rules - please check with your local authorities. If import charges are refused at delivery, the order will be returned to us at your own cost. 

With DHL Express, your order will be sent with the On Demand Delivery (ODD) Service.

When you place an order, you will receive a confirmation email with the details of your order. After our handmade to order production time, you will receive a confirmation email from us that your order has been dispatched, along with a shipping notification from DHL EXPRESS.

DHL ODD notifies you by email and/or SMS about your shipment’s progress and estimated delivery date/time. When this date does not fit your schedule, you can customize your delivery via DHL ODD and decide how, where and when the delivery takes place at the time and location that suits you best. DHL On Demand Delivery offers flexible delivery options:

- Deliver my package to another address: alternate delivery to work or family

- Deliver my package at a safe place: authorize shipment release to appointed safe place

- Deliver my package with neighbour: Leave the package at your neighbour, reception or guard specified

- Deliver my package at a DHL ServicePoint: hold for pick‐up collection

- Request to store my package: vacation hold safekeeping your parcel up to 30 days

- Deliver my package on another day: scheduled delivery

If you have any questions, please feel free to email customercare@hopemacaulay.com for more information