Returns & Exchanges

We are sorry this one didn’t work out!

We are happy to accept returns of items that are unworn with original tags, in the original packaging and in the same condition that you received it, within 14 days of receiving the parcel. If 14 days have gone by since the delivery of your order, unfortunately we cannot accept items outside of this return window. If items are received that have their tags removed, appear visibly worn or are returned outside of the return window, you will need to arrange these to be sent back to you at your own cost. 

To complete your return or exchange, please email us at customercare@hopemacaulay.com for further information. 

DHL Express Returns Service
For the ultimate convenience we offer an express returns solution via DHL Express.

We will provide a DHL Express return label and you will have the option to drop your shipment off at your nearest service point https://locator.dhl.com/or DHL Express will collect your items on a day / time slot of your choice from your chosen address for free. Just pop in your 10 digit DHL tracking number https://mydhl.express.dhl/gb/en/schedule-pickup.html#/schedule-pickup#label-reference

Please write a note within your returned package stating your order number, proof of purchase (via email) and whether you would like a refund or an exchange. 

We will receive your items within a few days and process your exchange/refund immediately. Once your item has been collected:

- We will get your items back within 1-5 days

- We will contact you to confirm receipt and to ensure that your exchange or refund has been processed.

Unfortunately, we do not offer free shipping on returns or exchanges at this time. The return fee will be the same price as your original shipping charge.

We are part of DHL’s GoGreen project which aims to make all shipments carbon neutral. For more information on our responsible practices, click here.

Sample sale items, custom or personalised items

Unfortunately, sample sale items, custom or personalised items cannot be returned or refunded.

If you have any further questions, please feel free email us at customercare@hopemacaulay.com for more information