We ship our pieces worldwide! Below you’ll find information about our shipping times, couriers, and costs based on your location and order weight.

We partner with FedEx for international orders and Royal Mail for UK deliveries to ensure your pieces arrive safely and promptly.

Below are the estimated shipping times after our made-to-order production period. Please refer to the product description to find out if your items are made-to-order or ready to ship.

International Shipping with FedEx Connect Plus

• USA: 3 - 5 working days | £15 - £25
• Europe: 2 - 5 working days | £10 - £15
• Republic of Ireland: 2 - 4 working days | £8
• Rest of the World: 3 - 7 working days | £20 - £30

UK Shipping with Royal Mail Tracked

• United Kingdom: 2 - 3 working days | £6

All single knitwear comb orders are shipped via Royal Mail Tracked with a shipping cost of £6.

Once ordered, follow the journey of your items via our Knitter Tracker.

All orders are packaged and shipped from Northern Ireland, United Kingdom. We are pleased to confirm that there are no changes to ordering from us following Brexit. We remain part of both the UK internal market and the EU Single Market under the Northern Ireland Protocol and the Free Trade Agreement, allowing us to continue serving our customers just as we did before.

Shipping to UK & EU

There are no additional charges such as duties or tariffs for orders shipped to the UK and EU.

Shipping to the Rest of the World

Please note that import duties and tariffs vary by country and are not included in our shipping costs. We recommend checking with your local authorities for more information.

If you have any questions, please feel free to email customercare@hopemacaulay.com for more information

We are happy to accept returns of items that are unworn with original tags, in the original packaging and in the same condition that you received it, within 21 days of receiving the parcel. If 21 days have gone by since the delivery of your order, unfortunately we cannot accept items outside of this return window. If items are received that have their tags removed, appear visibly worn or are returned outside of the return window, you will need to arrange these to be sent back to you at your own cost. 

Customers are responsible for covering the cost of return shipments and coordinating the return with their local courier. We highly recommend using a tracked service such as DHL Tracked. We cannot accept responsibility for parcels lost in transit and we advise you to obtain proof of postage and a tracking number. 

For a return, please email us your order number and return reason to customercare@hopemacaulay.com and we can advise the next steps. 

Sample sale items

Unfortunately, sample sale items cannot be returned, exchanged or refunded.

Custom items

Custom items cannot be returned, exchanged or refunded.

Shipping costs 

Unfortunately, all shipping costs cannot be refunded.

Refunds for returns

Once we have received your return, we will process your refund within 7 working days. You will receive an email notification to alert you that a refund is being processed. 

Cancellation Policy

As we operate a made to order model, we are unable to cancel your order if it has been longer than 7 days as your item will already be in production.

If you have any further questions, please feel free email us at customercare@hopemacaulay.com for more information

Please contact: customercare@hopemacaulay.com