Our knitwear ranges from fitted shapes to relaxed, oversized silhouettes. Please see each knitwear item’s product description for its individual measurements and fit details, plus model sizing where provided.

For T-shirts, sweatshirts and jeans, measurements and size charts are in their individual product descriptions.

Cardigans, Sweaters and Vests

Use this chart alongside the measurements and fit information for your chosen style.

How We Measure

The drawing below shows where each measurement is taken, with the garment laid flat. 

Body length is measured down the centre back, from the neckline to the hem.

Body width is measured across the garment, rather than around the body.

Sleeve length is measured from the top sleeve seam to the end of the cuff. The dropped shoulder adds to the sleeve’s reach when worn. 

Sleeve width is measured at the widest point.

As each piece is hand-knitted, measurements may vary slightly. Knitwear may also drop by a few centimetres when worn.

Need Help Choosing?

Email customercare@hopemacaulay.com with your chosen style, usual clothing size, height and preferred fit, and we’ll be happy to help.

We ship worldwide. Below you’ll find information on delivery times, couriers and shipping costs based on your location and order weight.

Shipping timeframes below are estimates after any applicable production period. Please refer to individual product pages to confirm whether your item is made-to-order or ready to ship.

Once your order is placed, you can follow its journey using our Knitter Tracker.

Delivery Times & Costs

United Kingdom — Royal Mail Tracked24

International — FedEx Connect Plus

Duties & Taxes

All orders are packaged and shipped from Northern Ireland, United Kingdom.

UK & EU
There are no additional duties, customs charges or tariffs.

USA, Canada, Japan & China
Import duties and taxes are calculated and paid at checkout, so there are no additional charges upon delivery.

Rest of the World
Import duties and taxes are not included in our shipping costs and may be charged upon delivery. These charges are set by your local authorities and must be paid within the specified timeframe.

Lost, Missing or Stolen Parcels

Once your order has been dispatched, tracking details will be provided. If a parcel is marked as delivered (including to a neighbour or safe place) and proof of delivery is provided by the courier, we are unable to take responsibility for loss or theft after this point.

If a parcel is confirmed as lost in transit, we will arrange a replacement or refund once the courier investigation is complete.

If you have any questions, please feel free to email customercare@hopemacaulay.com for further information.

We are happy to accept returns within 14 days of delivery for a refund. Items must be unworn, unused, and in original condition, with all tags and original packaging. Refunds exclude original shipping costs.

As most of our pieces are handmade to order, we kindly ask that you choose your size carefully and avoid ordering multiple sizes with the intention of returning.

To be eligible for a return, you must notify us within 14 days of receiving your order by emailing customercare@hopemacaulay.com with your order number and reason for return. Once your return request is approved, you must send the item back to us within 14 days of notifying us.

Once we have received and inspected your return, we will process your refund within 7 working days. You will receive an email notification to confirm that your refund has been processed.

Shipping, Duties & Taxes

If you cancel your order before dispatch, your original standard shipping cost will be refunded. For all other cases, original shipping fees are non-refundable.

Duties and import taxes that have already been paid to customs authorities are non-refundable unless we are able to successfully recover these charges following the return. Where we are able to recover any eligible duties or taxes, the recovered amount will be refunded to you.

Customers are responsible for covering the cost of return or exchange shipments and for arranging the return with their local courier. We strongly recommend using a tracked and insured service to ensure the safe arrival of your return. We cannot accept responsibility for items lost or damaged in transit and strongly advise obtaining proof of postage and a tracking number.

Custom-Made Items – Final Sale

All custom-made pieces, created to your specific requirements (such as custom sizing, colour combinations and special design requests), are final sale and non-returnable. These items are made specifically for you, therefore we cannot accept cancellations, refunds, returns, or exchanges. 

Returning Non-Returnable Items

Please note that we’re unable to process refunds for items returned outside of our policy. If a non-returnable item is sent back to us, the customer will be responsible for covering the postage costs to have the item returned to them.

Return to Sender

If your parcel is not successfully delivered and is returned to us, you will automatically receive an email notification along with a refund for your order, minus any shipping costs or any duties and taxes we have incurred. If it is a custom order, you will be required to cover costs of shipment back to you. Please note that we cannot take responsibility for parcels that are lost or delayed on their way back to us due to failed delivery attempts or unclaimed packages. We strongly recommend tracking your parcel using the provided details to help ensure successful delivery.

The Nature of Handmade

Many of our pieces are handmade with care, making each one unique. As a result, slight variations in colour, texture, stitching and finish may occur. These subtle differences are part of the beauty and individuality of each piece and are not considered faults or defects.

If you have any further questions, please feel free to email us at customercare@hopemacaulay.com for more information.

Please contact: customercare@hopemacaulay.com