We ship all around the world!
DHL Express service:
Shipping fees & estimated shipping time (after our handmade to order production time):
USA & Europe: £20 - 2 to 5 working days
Rest of the World: £25 - 2 to 5 working days
Republic of Ireland: £15 - 2 to 5 working days
We ship to the UK using Royal Mail Tracked 48 service:
UK: £10 - 2 to 3 working days
Small items such as our knitwear combs are shipped using either Royal Mail or Deutsche Post.
With DHL Express, your order will be sent with the On Demand Delivery (ODD) Service.
When you place an order, you will receive a confirmation email with the details of your order. After our handmade to order production time, you will receive a confirmation email from us that your order has been dispatched, along with a shipping notification from DHL EXPRESS.
DHL ODD notifies you by email and/or SMS about your shipment’s progress and estimated delivery date/time. When this date does not fit your schedule, you can customize your delivery via DHL ODD and decide how, where and when the delivery takes place at the time and location that suits you best. DHL On Demand Delivery offers flexible delivery options:
- Deliver my package to another address: alternate delivery to work or family
- Deliver my package at a safe place: authorize shipment release to appointed safe place
- Deliver my package with neighbour: Leave the package at your neighbour, reception or guard specified
- Deliver my package at a DHL ServicePoint: hold for pick‐up collection
- Request to store my package: vacation hold safekeeping your parcel up to 30 days
- Deliver my package on another day: scheduled delivery
Brexit
We design, create, package and ship all our products to you from Northern Ireland.
We are happy to say as a result of the Northern Ireland Protocol we are in a very strong position to continue to service our customers in exactly the same way as we did before Brexit. There are no changes in ordering from us post-brexit.
We are still part of the UK internal market and we are part of EU Single Market due to the Northern Ireland Protocol and the Free Trade Agreement.
Shipping to United Kingdom and European Union:
Your packages shipping to the UK and EU will not occur any extra charges upon receiving, such as duty and tariffs. There are no changes in ordering from us post-brexit.
Shipping to the Rest of the World:
Each country has different import duty and tariff rules - please check with your local authorities. Currently, duty and customs are not included in our shipping costs. There are no changes in ordering from us post-brexit.
If you have any questions, please feel free to email customercare@hopemacaulay.com for more information
